Senior Technical Support Engineer

Cribl

Technical Support Engineer ensuring customer success by providing enterprise-level support for telemetry solutions. Join a remote-first team committed to high-quality software delivery and customer satisfaction.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $90,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and problem-solving for enterprise customers, with a strong understanding of Cribl Stream and related observability technologies. Proficient in providing technical support across various channels while ensuring effective communication and documentation.

Highest-signal resume keywords

Expert-Level TroubleshootingClient-Facing SkillsExperience With LinuxExperience With AWSExperience With Azure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem-Solving SkillsCritical ThinkingRegexJavaScriptDistributed Systems Support

Soft Skills

Excellent Written CommunicationExcellent Verbal Communication

Tools & Technologies

Cribl StreamSplunkElasticsearchLogStashNetworking

Certifications & Qualifications

BS Degree In Computer Science

Industry Keywords

Technical SupportEnterprise CustomersKnowledge Base DocumentationOn-Call DutiesReal-Time Forums

Tech Stack

Tools & technologies

AWSAzureDistributed SystemsElasticSearchJavaScriptLinuxLogstashSplunk

About the role

Key responsibilities & impact

Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
This position will require stand-by, on-call, or off-hours duties

Requirements

What you’ll need

BS degree in Computer Science or similar degree, or equivalent work experience
5+ years' experience supporting enterprise customers or working hands-on with distributed systems
Passionate about working on complex technical issues
Expert-level troubleshooting, problem-solving skills, and critical thinking
Excellent client-facing skills, excellent written and verbal communication skills
Experience with Linux, AWS, Azure, and Networking
Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies. Regex and JavaScript experience is a Plus

Benefits

Comp & perks

health, dental, vision, short-term disability, and life insurance
paid holidays and paid time off
a fertility treatment benefit
401(k)
equity