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About the role
Key responsibilities & impact- Lead and coach an existing Marketing Operations team with a strong emphasis on cross-training and bench-building
- Reduce single-threaded ownership by ensuring key capabilities are documented, shared, and supportable by multiple team members
- Create repeatable playbooks, QA checklists, SOPs, and training paths that strengthen execution quality and onboarding
- Provide hands-on coaching in core operating areas including campaign operations, lead lifecycle, routing, dashboards, attribution, and workflow automation
- Improve how Marketing Operations supports internal stakeholders through better intake, prioritization, SLAs, and forward-looking capacity planning
- Identify gaps, bottlenecks, and failure points in current processes and implement scalable fixes
- Establish a more proactive operating rhythm with marketing leaders by surfacing risks, opportunities, and performance patterns before they become issues
- Drive rigor in campaign execution, lead management, handoffs, and data quality so the team can support the business with greater consistency and confidence
- Own and improve critical marketing operations workflows across Salesforce, Marketo, and adjacent GTM systems
- Partner with RevOps, EntApps, and Analytics on routing, lifecycle logic, attribution, reporting, and system design
- Support and optimize attribution and performance reporting workflows, with experience in platforms such as HockeyStack and similar attribution/reporting solutions while remaining platform-agnostic in approach
- Help evaluate, implement, and operationalize workflow and automation solutions that improve team efficiency and scalability
- You may be required to occasionally perform duties outside your standard working hours
Requirements
What you’ll need- 6+ years of experience in Marketing Operations, Revenue Operations, GTM systems, or related business systems roles
- 2+ years of people management, team leadership, or strong player-coach experience in a high-growth environment
- Deep hands-on experience with Salesforce and Marketo
- Strong working knowledge of lead management, lifecycle design, routing, campaign operations, segmentation, and data hygiene
- Experience with attribution and performance measurement, including platforms such as HockeyStack, Bizible, or similar tools
- Experience building or improving processes, documentation, and operational frameworks that scale execution across teams
- Strong analytical and problem-solving skills, with the ability to translate business needs into clear operational solutions
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders
Benefits
Comp & perks- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- fertility treatment benefit
- 401(k)
- equity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Marketing OperationsRevenue Operationslead managementlifecycle designcampaign operationssegmentationdata hygieneattributionperformance measurementworkflow automation
Soft Skills
people managementteam leadershipcoachinganalytical skillsproblem-solvingcommunication skillscollaborationprocess improvementdocumentationstakeholder management
