Cribl

Technical Support Engineer

Cribl

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $90,300 - $140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureDistributed SystemsElasticSearchJavaScriptLinuxLogstashSplunk

About the role

  • Develop a deep technical understanding of Cribl Stream and our other products.
  • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
  • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
  • This position will require stand-by, on-call, or off-hours duties.

Requirements

  • BS degree in Computer Science or similar degree, or equivalent work experience.
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
  • Passionate about working on complex technical issues.
  • Expert-level troubleshooting, problem-solving skills, and critical thinking.
  • Excellent client-facing skills, excellent written and verbal communication skills.
  • Experience with Linux, AWS, Azure, and Networking.
  • Top Secret Security clearance
  • Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
  • Regex and JavaScript experience is a Plus