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About the role
Key responsibilities & impact- Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
- Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value
- Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
Requirements
What you’ll need- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
- Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Willingness to travel as needed (up to 15%-20%)
- You live in Ohio, Michigan, or Indiana
Benefits
Comp & perks- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer advocacycustomer engagementdata pipelinesobservabilityIT operationssecuritymetricslogsuse-case developmentcustomer success
Soft Skills
communicationrelationship managementempathymentoringcoachingcollaborationcustomer-first mindsetproblem-solvinginspirationlistening