Cribl

Customer Success Engineer

Cribl

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

AWSAzureCloudGoogle Cloud PlatformSplunk

About the role

  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl expert as customers transform data in their organization to support both security and observability outcomes
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
  • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
  • You may be required to occasionally perform duties outside your standard working hours

Requirements

  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
  • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
  • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
  • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with good technical and problem-solving skills
  • Willingness to travel as needed (up to 30%)
  • Bonus Points/Preferred Qualifications:
  • Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Good jokes, or maybe better, bad jokes
  • Loves talking to customers and solving problems
  • Experience working remotely
Benefits
  • We are a remote-first company
  • Opportunities for continuous learning and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data pipelinesobservabilityIT operationssecuritycustomer success platformsdata engineeringmetricslogsproblem-solvinguse-case development
Soft Skills
communicationrelationship managementempathycustomer advocacycollaborationmentoringcoachingcustomer-first mindsetlisteninginspiration