Customer Success Engineer
Cribl
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Nevada, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $144,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformSplunk
About the role
- Act as a trusted, strategic and technical advisor to customers
- Establish and maintain relationships with stakeholders and senior management
- Drive adoption and value while inspiring additional opportunities for Cribl
- Keep your finger on the pulse of your customers
- Clear, effective communicator collaborating across teams
- Track metrics and other customer-specific information
- Continually inspire, mentor, and coach team members
- Perform duties outside standard working hours as required
Requirements
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
- A customers-first mindset with great communication and relationship management skills
- Proven track record and experience working with large complex enterprises
- Experience with Observability, Logs, Metrics, IT Operations and Security
- Proven ability to drive continuous product value
- Quick learner with strong engineering and problem-solving skills
- Willingness to travel as needed (up to 15%-20%)
- Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Experience working remotely
Benefits
- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data engineeringanalyticscustomer success platformsobservabilityIT operationssecuritymetricslogsproblem-solvingcloud computing
Soft skills
communicationrelationship managementcustomer advocacymentoringcoachingstrategic advisingteam collaborationcustomer-first mindsetinspirationadaptability