Customer Success Engineer, Federal
Cribl
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $180,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
Requirements
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
- Experience with Federal or Public Sector organizations.
- Local to the greater Washington D.C. area
- GovCloud or FEDRAMP Experience
- Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
- Customer facing presentation history in program reviews or similar events
- Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with good technical and problem-solving skills
- Willingness to travel as needed
Benefits
- health, dental, vision insurance
- short-term disability
- life insurance
- paid holidays
- paid time off
- fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdata pipelinesobservabilityIT operationssecuritymetricslogsdata lifecycledata-driven metricsuse-case development
Soft skills
communicationrelationship managementempathycollaborationmentoringcoachingcustomer advocacyproblem-solvingpresentation skillscustomer-first mindset