Creyos (formerly Cambridge Brain Sciences)

Customer Success Manager

• Working with health care professionals and their operations staff to quickly and efficiently onboard and implement Creyos Health into their practices with minimal administrative burden
• Managing the customer lifecycle, and identifying at-risk accounts that are exhibiting lower-than-anticipated usage levels, and executing re-activation plans to increase stickiness
• Acting as the voice of the customer and ensuring their needs are met by working with necessary cross-functional groups (e.g., Product teams) to swiftly and efficiently resolve any technical or logistical problems that customers may be experiencing
• Assuming ownership over product education initiatives such as running webinars for new features, drafting FAQs and How-To articles, or executing other tactics that help maximize the value customers derive from Creyos Health
• Consistently measuring and optimizing the impact of your effort through surveys, usage metrics and other KPIs as required
• Driving the overall renewal process as customers reach the end of their yearly contract terms—as part of this process, you will be responsible for planning and conducting renewal conversations with customers with the goal of increasing customer and revenue retention rates, while identifying at-risk accounts and determining a strategy to rectify
• Build and maintain strong relationships and collaborate cross-functionally with Sales, Marketing, Product, Engineering and Finance teams

DevOps Engineer

• Establish best practices and standards for the DevOps team including policies, procedures, runbooks, and disaster recovery processes
• Develop and implement security best practices for AWS, including adherence to international regulations, review of the framework, cloud failover, scaling, and issue tracing
• Provide support to Engineers and Customer Success Managers, including troubleshooting failed builds as well as dev/QA/production issues
• Evaluate and update Terraform project structures and reusable modules
• Develop and refine processes for debugging and network configurations
• Manage reporting and action steps for key metrics, including alerts for all key system indicators
• Work closely with the engineering team to refine and enhance our production and development setups, and develop a continuous improvement approach to software development, testing, and deployment

Account Executive

• Identify, research and map key U.S health systems, creating targeted engagement plans to connect with executive and clinical decision makers
• Develop and execute comprehensive business development strategies targeting US-based health systems
• Proactively engage senior health system stakeholders in both clinical or operational leadership roles (e.g., CMIO, CMO, Behavioral Health leaders etc.) to initiate high-value conversations and secure first meetings
• Leverage previous experience in healthcare, particularly healthcare technology, to position our solutions effectively and address client needs
• Help team navigate complex buying groups and multi-tiered decision making processes
• Understand regulatory and compliance requirements within the healthcare sector to ensure alignment
• Involvement in end-to-end sales processes, such as prospecting, cold calling, multi-channel strategic prospecting (LinkedIn, warm networks, events, targeted campaigns) and assisting / supporting of closing deals
• Own early-stage sales motion, from strategic prospecting and personalized outreach to qualifying and advancing opportunities for the senior leadership team to close
• Craft persuasive proposals and presentations tailored to healthcare clients, demonstrating the value of the Creyos software
• Monitor market trends and buyer feedback to inform targeting and messaging as a meaningful input to leadership’s enterprise GTM strategy
• Collaborate with cross-functional teams to refine offerings and competitive positioning
• Nurture early-stage and maintain existing relationships with prospective clients, ensuring a smooth hand off to colleagues when needed and supporting closing and expansion opportunities
• Provide insights and potential customer feedback to drive continuous improvement and innovation

Enterprise Sales Executive

Salesforce Administrator

• Manage user accounts, security settings, roles, and permissions in Salesforce.
• Implement and maintain Salesforce customizations including custom fields/objects, layouts, workflows, process builder, flows, and validation rules.
• Implement and maintain system integrations with HubSpot, ZoomInfo, Outreach, Zendesk, Zoom, Chorus, Maxio and other systems.
• Maintain data integrity by regularly cleaning and validating data; perform regular audits.
• Implement process automation to streamline repetitive tasks.
• Manage and configure custom objects, fields, page layouts, and record types.
• Assist with pipeline management, lead routing, and forecasting; support onboarding and training of new Salesforce users.
• Collaborate with teams to assess performance and optimize lead management, account management, and activity tracking.
• Create and update simple dashboards and reports for sales and customer success teams; gather feedback from end users.
• Troubleshoot system issues and liaise with Salesforce support or third-party vendors; document workflows, configurations, and best practices.
• Stay updated on new Salesforce features and releases; identify opportunities for system enhancements and support development of user guides and training materials.

Chief Marketing Officer

• Report to the Chief Marketing and Engagement Officer and set marketing direction and priorities.
• Own the end-to-end performance marketing strategy to support revenue growth, pipeline creation, and customer retention.
• Partner with Sales and Product Marketing to align go-to-market priorities, messaging, campaigns, and team enablement.
• Define and evolve messaging and channel mix to differentiate in a competitive SaaS landscape.
• Ground programs in customer and market insights, champion voice-of-customer data, and integrate Sales, Customer Success, and Product Marketing input.
• Build and optimize integrated demand programs across digital, content, social media, and events to generate qualified pipeline and accelerate deal cycles.
• Ensure marketing investments are measurable and tied to sales outcomes; support account-based strategies for target accounts.
• Elevate brand and thought leadership through storytelling, content, and customer success amplification.
• Lead, coach, and develop a cross-functional marketing team; foster a culture of experimentation, accountability, and results orientation.
• Define, track, and communicate KPIs tied to revenue, pipeline velocity, and customer growth; use data to continuously optimize performance.
• Regularly report results and recommendations to the executive team.
• Hybrid role based in Toronto, ON; expected to spend time in the downtown office and commute regularly if located in the GTA.

Director of Marketing

Product Manager

• Contribute to product strategy and implement high-priority roadmap items with product, design and sales teams.
• Identify and track key metrics and KPIs tied to customer and business value.
• Participate in and coordinate project status meetings, both internal and with partners.
• Monitor and control project deliverable progress and stakeholder feedback.
• Participate in testing to validate features meet acceptance criteria and maintain product quality.
• Collaborate closely with the technical team to ensure seamless integration and implementation of new features and updates.
• Conduct customer interviews, surveys, and user testing to gather insights that inform product features.
• Translate customer insights into user stories for development and suggest product enhancements to improve UX.
• Participate in agile product rituals to ensure alignment across teams and share learnings with marketing, sales, customer success and support.
• Identify opportunities to improve internal processes, documentation, and communication and propose small improvements.

Customer Success Manager

DevOps Engineer

Enterprise Sales Executive

Salesforce Administrator

Director of Marketing

Associate Product Manager