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About the role
Key responsibilities & impact- Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
- Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
- Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
- Maintain accurate records in scheduling and case management systems.
- Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
- Support new client onboarding by coordinating schedules following authorization approval.
- Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
- Generate scheduling reports and monitor scheduling trends to support operational efficiency.
Requirements
What you’ll need- Fluent in English and Spanish (written and verbal) is required.
- Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
- Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
- Experience using EHR, scheduling, or case management systems.
- Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
- Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
- Strong organizational, multitasking, and communication skills.
- High attention to detail and proficiency with Microsoft Office and Google Workspace.
- Internet Connection: Primary internet connection with a minimum speed of 15 Mbps and a backup connection with at least 10 Mbps.
- Primary Device: Desktop or laptop with at least Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor; minimum of 8 GB RAM.
- Backup Device: Must meet or exceed the performance of an Intel Core i3 processor, functional during power interruptions.
- Peripherals and Workspace: A functioning webcam, a noise-canceling USB headset, a quiet and dedicated home office space, and a smartphone for communication and verification purposes.
Benefits
Comp & perks- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient SchedulingCare CoordinationInsurance AuthorizationsService Hour TrackingBehavioral Health ExperienceHealthcare AdministrationScheduling Reports GenerationMultitaskingAttention To DetailMicrosoft Office Proficiency
Soft Skills
Strong Communication Skills