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About the role
Key responsibilities & impact- Create and maintain client and provider schedules based on service needs and staffing availability.
- Monitor daily schedules and resolve cancellations, call-outs, and scheduling conflicts promptly.
- Coordinate with internal teams to ensure timely scheduling of new and existing clients.
- Maintain accurate scheduling records and track service utilization using scheduling systems.
- Generate scheduling and utilization reports for leadership.
- Communicate scheduling updates professionally in both English and Spanish.
- Escalate staffing or scheduling issues when necessary.
- Provide additional operational and administrative support as assigned.
Requirements
What you’ll need- Fluent in both Spanish and English (written and verbal) is required.
- Proven experience in scheduling, workforce coordination, or operations support.
- Healthcare, home care, or ABA therapy scheduling experience is preferred.
- Experience using scheduling or practice management software; familiarity with AlohaABA, Hi Rasmus, or Zoho is a plus.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Strong attention to detail and analytical skills.
- Proficiency in Microsoft Office, particularly Excel.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits
Comp & perks- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SchedulingWorkforce CoordinationOperations SupportAnalytical SkillsAttention To Detail
Soft Skills
Organizational SkillsMultitaskingProblem-SolvingCommunication AbilitiesInterpersonal Skills
