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Patient Coordinator, Dental
CrewBloomPatient Coordinator responsible for scheduling and managing patient interactions in the dental hygiene department. Coordinating schedules, ensuring patient follow-ups, and managing communication with insurance.
About the role
Key responsibilities & impact- Manage the client's hygiene department’s schedule to maximize efficiency and productivity.
- Contact patients to schedule dental work with hygienists and doctors.
- Assist in keeping the hygiene department’s schedule full and running smoothly.
- Ensure that patient costs are discussed and agreed upon before appointments.
- Confirm appointments quickly and keep the schedule full at all times.
- Follow up with patients to ensure treatment plans are completed.
- Handle patient inquiries related to their treatment.
- Coordinate with insurance companies to gather complete information on benefits and eligibility.
- Reactivate patients who need to return to complete their treatment.
- Work closely with Accounts and Insurance when providing patients with cost estimates.
- Respond swiftly to any unexpected changes in patient schedules.
- Assist patients with pre-medications or any medications as directed by the doctor.
- Maintain detailed notes and records of all interactions with patients.
- Collaborate with the back office to schedule patients who are awaiting cases from the Dental Lab.
Requirements
What you’ll need- Dental education with at least 1 year of experience in patient scheduling, patient management, and/or dentistry.
- Familiarity with dental terms, treatments, and the ability to explain them to patients.
- Experience with Dentrix or similar dental software is a plus.
- Excellent phone communication skills and the ability to handle prolonged phone interactions.
- Fluency in English with clear communication skills.
- Ability to thrive in a fast-paced environment.
- Quick learner with strong problem-solving skills.
- High attention to detail and the ability to follow instructions precisely.
- Responsible, ethical, and professional when interacting with patients.
- Highly organized with a focus on minute details.
- Positive, upbeat, and enthusiastic demeanor.
- Professional appearance and conduct.
- **Minimum Technical and Work Environment Requirements:**
- - **Internet Connection:**
- - Primary internet connection with a minimum speed of **15 Mbps**.
- - Backup internet connection with at least **10 Mbps**.
- - Backup connection must be capable of supporting work during a power outage.
- - **Primary Device:**
- - Desktop or laptop equipped with at least:
- - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
- - A minimum of **8 GB RAM**.
- - **Backup Device:**
- - Must meet or exceed the performance of an **Intel Core i3** processor.
- - Must be functional during power interruptions.
- - **Peripherals and Workspace:**
- - A functioning **webcam**.
- - A **noise-canceling USB headset**.
- - A **quiet, dedicated home office space**.
- - A **smartphone** for communication and verification purposes.
Benefits
Comp & perks- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient schedulingpatient managementdentistrydental terminologyproblem-solvingattention to detailcommunication skillstreatment planning
Soft Skills
organizational skillsprofessionalismresponsibilityenthusiasmadaptabilityinterpersonal skillstime management
Certifications
dental education