Dispatcher

CrewBloom

Dispatcher responsible for tracking shipments and maintaining communication with all parties involved in logistics. Ensures timely updates from pickup to delivery for effective operational flow.

Posted 6/24/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

- Track shipments using TMS, carrier portals, GPS tools, and driver updates.
- Collect and record real-time location updates, ETAs, and delivery confirmations.
- Communicate proactively with carriers, drivers, and internal teams about shipment status.
- Identify potential delays or service issues and escalate them to the operations team immediately.
- Update customers with shipment progress and delivery confirmations.
- Verify documentation such as BOLs and PODs for completion and accuracy.
- Maintain detailed shipment logs and ensure data accuracy within the tracking system.

Requirements

What you’ll need

- 1+ year of experience in logistics, freight brokerage, or trucking operations preferred.
- Strong attention to detail and ability to multitask.
- Excellent communication and problem-solving skills.
- Experience with TMS software and shipment tracking tools.
- Strong organisational and time-management abilities.
- Reliable, professional, and customer-focused.
- Performance Indicators (KPIs):
- On-time tracking update compliance.
- Shipment visibility accuracy.
- Communication response time.
- Customer satisfaction related to shipment updates.
**Minimum Technical and Work Environment Requirements:**
- **Internet Connection:**
- Primary internet connection with a minimum speed of **15 Mbps**.
- Backup internet connection with at least **10 Mbps**.
- Backup connection must be capable of supporting work during a power outage.
- **Primary Device:**
- Desktop or laptop equipped with at least:
- **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
- A minimum of **8 GB RAM**.
- **Backup Device:**
- Must meet or exceed the performance of an **Intel Core i3** processor.
- Must be functional during power interruptions.
- A functioning **webcam**.
- A **noise-canceling USB headset**.
- A **quiet, dedicated home office space**.
- **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

Benefits

Comp & perks

- **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
- **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logisticsfreight brokeragetrucking operationsTMS softwareshipment tracking toolsdata accuracydocumentation verificationshipment visibilityperformance indicatorsETAs

Soft Skills

attention to detailmultitaskingcommunicationproblem-solvingorganizational abilitiestime-managementreliabilityprofessionalismcustomer-focusedproactive communication