CrewBloom

Partner Support Specialist

CrewBloom

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • You will be the key point of contact for technical and operational issues, ensuring partner satisfaction and continuity:
  • Tier 1/2 Ticket Management and Triage: Serve as the initial point of contact, efficiently managing and triaging incoming support requests (tickets) from partners. You will resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the appropriate internal team
  • License and Configuration Management: Handle all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to ensure partners have the correct access and setup
  • Product + Operational Issue Resolution: Investigate, diagnose, and resolve a wide range of issues covering both product functionality and operational workflows. This requires cross-functional collaboration to deliver timely and thorough solutions

Requirements

  • Proven experience in a data analysis, business intelligence, or reporting role
  • Exceptional skills in data manipulation, cleaning, and visualization
  • Strong attention to detail and a commitment to data accuracy
  • Experience with analytics platforms and dashboard administration (e.g., Tableau, Power BI, internal tools)
  • Excellent communication skills, with the ability to present complex data clearly to non-technical audiences
  • Minimum Technical and Work Environment Requirements:
  • Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage.
  • Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM.
  • Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions.
  • A functioning webcam.
  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisbusiness intelligencedata manipulationdata cleaningdata visualizationanalytics platformsdashboard administrationTier 1 supportTier 2 supportlicense management
Soft skills
attention to detaildata accuracycommunication skillscross-functional collaborationproblem-solving