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About the role
Key responsibilities & impact- Own the relationship with Cresta’s Partners and work with the internal Partner Team
- Act as a trusted advisor to partners, helping them invest in and scale their Cresta practice
- Guide partners on creating collaborative, long-term relationships
- Serve as the primary point of contact for technology and solution partners
- Develop partner success plans that increase partner self-sufficiency
- Design and execute onboarding and ongoing enablement programs
- Collaborate with partners to define and execute joint go-to-market strategies
- Align partner business objectives with Cresta's capabilities
- Work cross-functionally to drive successful partner outcomes
- Collaborate with sales teams to support partner-sourced opportunities
- Monitor and improve solution adoption and partner performance metrics
- Identify and resolve partner-reported technical gaps
Requirements
What you’ll need- 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cresta Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤖 Artificial Intelligence 🏢 Enterprise SaaS
- Artificial Intelligence
- Enterprise Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail. Partner Program Director Job not on LinkedIn 🔥 25 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own the relationship with Cresta’s Partners and work with the internal Partner Team
- Act as a trusted advisor to partners, helping them invest in and scale their Cresta practice
- Guide partners on creating collaborative, long-term relationships
- Serve as the primary point of contact for technology and solution partners
- Develop partner success plans that increase partner self-sufficiency
- Design and execute onboarding and ongoing enablement programs
- Collaborate with partners to define and execute joint go-to-market strategies
- Align partner business objectives with Cresta's capabilities
- Work cross-functionally to drive successful partner outcomes
- Collaborate with sales teams to support partner-sourced opportunities
- Monitor and improve solution adoption and partner performance metrics
- Identify and resolve partner-reported technical gaps 🎯 Requirements
- 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Program Manager, Client Services 🕒 Yesterday NextGen Healthcare 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Program Manager leading complex cross-functional programs in Client Services. Translating business priorities into structured initiatives and driving adoption within the organization. 🇺🇸 United States – Remote 💰 Venture Round on 2015-02 ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor Regional Program Director – CDL 🕒 2 days ago Ancora Education 1001 - 5000 📚 Education ⚕️ Healthcare Insurance Website LinkedIn All Job Openings CDL Regional Program Director responsible for training and compliance in CDL programs at Ancora Training. Leading program directors and instructors while managing fleet and safety operations. 🇺🇸 United States – Remote 💵 $80k - $90k / year ⏰ Full Time 🔴 Lead 📋 Program Manager E-ISAC Program Manager, Industry & Government Coordination 🕒 2 days ago North American Electric Reliability Corporation (NERC) 51 - 200 ⚡ Energy 📋 Compliance 🔒 Cybersecurity Website LinkedIn All Job Openings Industry and Government Relations Program Manager enhancing security and collaboration across energy sector stakeholders for the E-ISAC, supporting strategic engagement and information sharing initiatives. 🇺🇸 United States – Remote 💵 $135k - $145k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Director – Clinical Pharmacy Programs 🕒 2 days ago City of Hope 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Program Director overseeing Clinical Pharmacy Programs at City of Hope. Collaborating closely with pharmacy leaders for enhanced patient outcomes and safety. 🇺🇸 United States – Remote 💰 Grant on 2022-02 ⏰ Full Time 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor Program Manager 4 – Construction Delivery Excellence 🕒 2 days ago NBCUniversal 10,000+ employees 📱 Media Website LinkedIn All Job Openings Program Manager leading construction delivery excellence initiatives for Comcast Business. Overseeing complex, cross-functional projects to boost revenue and customer satisfaction. 🇺🇸 United States – Remote 💵 $74.3k - $174.2k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
partner successcustomer successsolution consultingpartner relationship managementSaaSenterprise technologyproject managementtechnical solutionssolution adoptionperformance metrics
Soft Skills
communication skillsorganizational skillscollaborationcross-functional teamworktrusted advisorrelationship buildingproblem-solvingstrategic thinkingengagement with technical audiencesengagement with executive audiences