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Customer Engineer
CrestaCustomer Engineer delivering cutting-edge AI solutions for enterprise contact centers. Collaborating with Solution Architects for seamless customer integrations while driving value through real-time coaching tools.
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Deliver cutting-edge AI solutions to enterprise contact centers
- Collaborate closely with Solution Architects for seamless integrations with customer systems
- Remove technical barriers and drive value for customers through real-time coaching and agent efficiency tools
- Contribute to shaping land-and-expand sales strategy as Cresta continues to grow rapidly.
- Execute on integration design and project plans created by IMs, SAs, and other stakeholders
- Design, build, and deploy applications using Cresta SDKs, libraries, and APIs
- Participate in testing, troubleshooting, and maintenance of Cresta products
- Partner with Customer Success Manager to triage and resolve technical issues.
Requirements
What you’ll need- Strong software engineering skills
- Domain expertise in CX, call center infrastructure, chat platforms, AWS, and automation
- Ability to manage multiple projects simultaneously
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc.
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Able to forge strong external relationships with technical stakeholders
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon.
- Think big, deliver simple.
Benefits
Comp & perks- Compensation for this position includes a base salary, equity, and a variety of benefits.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringAPIsSDKsAWSGitintegration designapplication deploymenttestingtroubleshootingmaintenance
Soft Skills
project managementrelationship buildingcommunicationcollaborationproblem solvingenthusiasmconfidenceprecision