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About the role
Key responsibilities & impact- Serve as the primary technical point of contact and platform expert for technology and solution partners
- Lead partner onboarding, training, and ongoing enablement initiatives
- Develop and deliver solution workshops, technical certifications, and best practice documentation
- Support partners in designing scalable, high-impact programs for joint customers
- Collaborate with partners to define and build joint go-to-market strategy.
- Translate customer and partner requirements into achievable outcomes.
- Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items.
- Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
- Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
- Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners
- Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses
- Identify new joint use cases and vertical-specific opportunities
- Track and report on solution adoption and partner performance metrics
- Identify technical gaps or friction points in partner implementations.
- Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets
- Gather structured feedback from partners to inform product improvements
- Ensure consistent quality across partner-delivered implementations
Requirements
What you’ll need- 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- Desire to be a platform expert and provide technical guidance
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- Strong project management and organizational skills
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions EngineeringPartner EngineeringCustomer SuccessTechnical GuidanceProject ManagementTechnical SupportSolution ValidationROI WorkshopsTechnical CertificationsBest Practice Documentation
Soft Skills
Communication SkillsOrganizational SkillsCross-Functional CollaborationTraining and EnablementFeedback GatheringProblem SolvingCustomer EngagementStakeholder ManagementAdaptabilityStrategic Thinking
Certifications
Technical Certifications