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About the role
Key responsibilities & impact- Own the relationship with Cresta’s Partners and work with the internal Partner Team
- Ensure that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers
- Act as a trusted advisor for our partners and guide them toward investing in and building a Cresta partner program
- Lead partner onboarding, training, and ongoing enablement initiatives
- Develop and deliver solution workshops, technical certifications, and best practice documentation
- Collaborate with partners to define and build joint go-to-market strategy
- Track and report on solution adoption and partner performance metrics
Requirements
What you’ll need- 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- Desire to be a platform expert and provide technical guidance
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- Strong project management and organizational skills
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions EngineeringPartner EngineeringCustomer SuccessTechnical CertificationsTechnical GuidanceProject ManagementTechnical Solutions
Soft Skills
Communication SkillsOrganizational SkillsCross-functional CollaborationAdvisory Skills