Forward Deployed Product Manager, AI Agent

Cresta

. Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.

Posted 4/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $280,000 per yearWebsite

About the role

Key responsibilities & impact

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…
Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment

Requirements

What you’ll need

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI Agentsautomationdeployment lifecyclesystems thinkingbuilding Agentscustomer ROIimplementationproduct developmentcomplex deploymentsfeedback improvement

Soft Skills

curiositybias for actionanticipating needsurgencycareleading customer relationshipscross-functional collaborationworking with ambiguitylearning quicklypassion for AI