Cresta

Conversational Designer

Cresta

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own end-to-end AI delivery projects, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
  • Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations
  • Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
  • Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
  • Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-ready presentations
  • Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
  • Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
  • Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
  • Contribute to internal best practices, documentation standards, and repeatable delivery frameworks

Requirements

  • Strong written and verbal communication skills, with the ability to drive alignment across technical and business stakeholders
  • Demonstrated project management experience, including managing multiple complex workstreams simultaneously
  • Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
  • 2+ years of experience in conversational design, conversational AI, or bot development
  • Experience presenting complex solutions to customer stakeholders, including executive audiences
  • Experience working directly with enterprise customers in implementation or delivery roles
  • Fluency in a second language (preferred)
  • Background in Linguistics (preferred)
  • Experience with prompt engineering (preferred)
  • Experience with Dialogflow CX (preferred)
Benefits
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI delivery projectsrequirements gatheringsolution designdeploymentQAperformance tuningconversational designbot developmentprompt engineeringDialogflow CX
Soft Skills
written communicationverbal communicationproject managementcross-functional coordinationstakeholder managementalignmentpresentation skillsindependencetimelines managementfast-paced environment