Insights Product Manager
Cresta
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $190,000 per year
About the role
- Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs.
- Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
- Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
- Continuously learn: Stay abreast of latest trends and advancements to inform product direction
- Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery
Requirements
- 3+ years of experience, ideally working closely with AI or LLM-first products
- Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
- Strong first principles and systems thinking
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Passion for redefining the future of customer experience
- Bonus Points:
- Background in product management or consulting
- Experience in a startup or high-growth SaaS environment
- Previous experience deploying complex AI features to production
- Familiarity with customer support and contact center operations
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AILLMproduct managementmarket researchstakeholder discoveryproduct development lifecyclerisk mitigation strategiesSaaScustomer supportcontact center operations
Soft Skills
curiositybias for actionfirst principles thinkingsystems thinkingworking with ambiguitylearning quicklycollaborationcustomer experience passionadaptabilityproblem-solving