Impact Team Director – Rooms

Crescent Hotels & Resorts

Director of Rooms responsible for managing the Rooms Division in hospitality. Overseeing guest experiences, team development, and financial performance with a focus on operational excellence.

Posted 5/22/2026full-timeRemote • Virginia • 🇺🇸 United StatesLead💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the Rooms Division teams to deliver exceptional guest experiences
Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments
Inventory management to include linen, pars, etc.
Ensure seamless interdepartmental communication and collaboration
Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement
Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets
Develop and implement strategies to elevate service quality and operational efficiency
Recruit, train, mentor, and develop department leaders and team members
Ensure compliance with all safety, hygiene, and brand standards
Maintain a visible presence during peak guest periods to support the team and engage with guests
Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success

Requirements

What you’ll need

Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment
Demonstrated ability to lead, inspire, and develop high-performing teams
Strong financial and analytical skills, including experience managing departmental budgets
Exceptional communication, organizational, and problem-solving skills
Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.)
Bachelor’s degree in hospitality management or a related field preferred

Benefits

Comp & perks

Excellent compensation package starting at $90,000 annually
Operational incentive plan eligibility
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementinventory managementservice recoveryoperational efficiencyteam developmentfinancial analysiscost controlguest experience managementsafety compliancehygiene standards

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvingteam inspirationcollaborationmentoringguest engagementstrategic planningcontinuous improvement

Certifications

Bachelor’s degree in hospitality management