Healthcare Customer Support Specialist II

Crescendo

Customer Support Specialist providing help to clients by answering inbound calls and solving issues. Working remotely while being part of a team to ensure exceptional customer experience.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer inbound calls from customers and provide helpful support.
Listen to customers' needs and find solutions to their issues.
Provide accurate information about products or services.
Document customer interactions and issues in our systems.
Follow established processes and guidelines to ensure quality service.
Work as part of a team to achieve customer satisfaction goals.
Participate in training sessions to improve your skills and knowledge.
Stay up-to-date on product and service information.
Escalate complex issues to senior team members when needed.
Help create a positive experience for every customer.

Requirements

What you’ll need

Have a strong desire to help customers and solve problems.
Be reliable and ready to support customers during your scheduled hours.
Be a team player and work well with others.
Be able to learn and adapt to new information and processes quickly.
Have good communication skills, both written and verbal.
Be comfortable using computer systems and software.
Be flexible and willing to help out where needed.
At least 2 years experience in Customer Service doing Inbound Calls.

Benefits

Comp & perks

Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries).
Competitive Base Salary.
Generous paid vacation.
Attractive benefits package (medical, dental, vision, etc., based on your location).
Competitive retirement benefits (US only).
Access to free posture-based fitness workouts from home, paid Sabbatical Leave.
Training opportunities provided by Crescendo and outside entities.
1-on-1 coaching, mentorship, and opportunities for development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinbound callsproblem solvingdocumentation

Soft Skills

reliabilityteam playeradaptabilitycommunicationflexibility