GTM and Legal Systems Business Analyst

Crescendo

GTM and Legal Systems Business Analyst required, skilled in Salesforce and Docusign CLM. Joining Crescendo, an AI-Native Customer Experience solution provider, to enhance contract and CRM processes.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Gather and document business requirements from stakeholders across sales, legal, operations, and finance departments
Configure and customize Salesforce solutions including CRM core, Sales Cloud, and related modules to meet organizational needs
Design and implement Docusign CLM workflows, template management, and signature processes
Facilitate integration between Salesforce and Docusign CLM platforms to streamline contract management and CRM processes
Create detailed functional specifications, process documentation, and user guides
Perform system testing and quality assurance to ensure solutions meet business requirements
Provide end-user training and support during system implementations and post-deployment
Analyze and optimize existing CRM and CLM processes to improve efficiency, user adoption, and business outcomes

Requirements

What you’ll need

3-5 years of professional experience as a Business Analyst, Systems Analyst, or Salesforce Administrator/Developer
Proven hands-on experience with Salesforce platform, including configuration, customization, and implementation
Demonstrated proficiency with Docusign CLM, including AI features, template creation, workflow design, and system configuration
Strong understanding of contract lifecycle management processes and best practices
Experience gathering business requirements and translating them into technical solutions
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities with attention to detail

Benefits

Comp & perks

Crescendo offers equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics.
We are also committed to LGTBQA+ inclusion and working with this community.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce configurationSalesforce customizationSalesforce implementationDocusign CLMworkflow designtemplate managementsystem testingquality assurancebusiness requirements analysisprocess documentation

Soft Skills

communication skillsanalytical skillsproblem-solving skillsattention to detailend-user trainingstakeholder engagementorganizational skillsfacilitation skillsuser adoption supportdocumentation skills