CX Solutions Analyst

Crescendo

CX Solutions Analyst supporting pricing strategies and customer engagements as part of Solutions Consulting team. Collaborating closely with Solutions Consultants to build financial models and customer proposals.

Posted 5/16/2026full-timeRemote • 🇭🇳 HondurasJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Partner with Solutions Consultants and the senior team to support sales opportunities and strategic customer engagements
Translate discovery inputs into structured analyses, including: Pricing models, Cost structures, ROI and outcome-based business cases
Gather and synthesize data from cross-functional partners (Sales, Operations, Finance, etc.) to inform solution design and pricing
Build and maintain detailed financial models in Excel or Google Sheets to support complex deal structures
Develop clear, data-driven narratives and recommendations to support solution strategy decisions
Contribute to the creation of customer-facing materials, including proposals and executive presentations
Support service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions)
Identify opportunities to improve tools, templates, and processes that support scalable and efficient pricing and analysis
Leverage AI tools to accelerate analysis, improve output quality, and drive innovation in how the Solutions team operates

Requirements

What you’ll need

Excellent written and verbal English communication skills (EFSET C2 required)
2+ years of experience in a Business Analyst, Financial Analyst, or similar analytical role
Exposure to or interest in service design, process improvement, or operational strategy
Advanced spreadsheet skills (Excel or Google Sheets), including complex formulas, data modeling, and scenario analysis
Strong analytical thinking with the ability to structure ambiguous problems and independently drive toward answers
Ability to translate data into clear insights, recommendations, and business narratives
Strong written communication skills; comfortable working in a highly async, Slack-driven environment
Experience building presentations (Google Slides, PowerPoint) for internal and external stakeholders, including executive audiences
High attention to detail with a strong sense of ownership over outputs and deliverables
Comfort working cross-functionally and navigating multiple data sources and stakeholders
Experience using AI tools (e.g., Gemini, ChatGPT, copilots, automation tools) in day-to-day work
Curiosity and willingness to experiment with AI to improve workflows and outputs
Interest in contributing to how Crescendo evolves its AI-first approach to CX solutions and pricing

Benefits

Comp & perks

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial modelingdata analysispricing modelscost structuresROI analysisscenario analysisadvanced spreadsheet skillsdata modelinganalytical thinkingservice design

Soft Skills

written communicationverbal communicationattention to detailownershipcuriosityproblem-solvingcross-functional collaborationadaptabilitypresentation skillsdata-driven storytelling

Certifications

EFSET C2