Senior Solutions Engineer

Crescendo

Senior Solutions Engineer supporting AI customer experience transformations through technical solutions and product demonstrations. Working closely with Sales and Engineering teams to address client needs.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
Create resources and workshops to demonstrate agentic AI use cases that can drive value
Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
Partner with our CX Solution Designers to create service design and cost models for our customers
Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
Contribute to account strategies, and assist in scoping engagements
Offer insights and recommendations to help close new business and expansion opportunities
Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

Requirements

What you’ll need

5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred)
Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI
Knowledge of webhooks, REST APIs, and common integration patterns
Preferred: Familiarity with programming/scripting languages such as Python or JavaScript
Experience experimenting with multiple leading LLMs and their various applications in the CX space
Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

Benefits

Comp & perks

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Remote working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

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Hard Skills & Tools

Sales EngineeringSolutions ArchitectureTechnical Solutions ImplementationWebhooksREST APIsPythonJavaScriptAI Messaging AssistantsAI Voice AssistantsQuality Assurance

Soft Skills

CommunicationAdaptabilityConsultingStorytellingTechnical AdvisingCollaborationPresentation SkillsCustomer EngagementProblem SolvingStrategic Thinking