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About the role
Key responsibilities & impact- Assist in creating interactive and engaging instructor-led and online training courses
- Revise, update, and maintain training courses
- Contribute to online instructional design and development standards
- Adhere to Partner brand, image, and style guidelines in training asset development
- Utilize best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
- Schedule and deliver standard training plans on a defined timeline for Partners and the staff in a virtual environment
- Maintain current knowledge of Partner’s products
- Show understanding and demonstrate proficiency with various teams’ processes and procedures for successful training of staff
- Conduct training evaluations and provide feedback to staff and management
- Effectively communicate complex concepts related to trust and safety on social media platforms
Requirements
What you’ll need- Fundamental understanding and ability to apply adult learning principles
- Proven experience in content moderation, trust and safety operations, or related fields within the social media industry
- Ability to meet tight timelines
- Ability to quickly learn and absorb partner culture, processes, and policies
- Strong presentation and technical writing skills
- Experience designing training programs
- Demonstrated knowledge of instructional design tools
- Ability to produce thorough and complete documentation
- Ability to work independently as well as a contributing team member
- Excellent listening skills and a commitment to communicate clearly, completely, and on time
- Excellent time management and organizational skills
- Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
- Ability to partner with quality evaluators and develop strategies to support staff development opportunities
- Willingness to accept coaching to remove barriers to effective working relationships
- Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption
Benefits
Comp & perks- Hybrid working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designcontent moderationtraining program designtechnical writingknowledge base developmentadult learning principlestraining evaluationsdocumentation productiontrust and safety operationssocial media industry knowledge
Soft Skills
presentation skillstime managementorganizational skillslistening skillscommunication skillsindependent workteam collaborationrelationship buildingcoaching acceptanceadaptability