CREO

Consultant

• Lead and manage solution set for IT support and digital transformation projects.
• Provide leadership over IT service management (ITSM) and support toolset to include but not limited to; ticketing/ITSM platform, Remote Monitoring and Management (RMM) platform), Backup platform, EDR/MDR, compliance and knowledge management and documentation, and AI / Automation tools
• Take full ownership of advancing and optimizing client IT environments covering Infrastructure (Firewall, Route/Switch) and Platform (Azure, Cloud, M365 and Virtual environments)
• Lead the design and execution of large-scale technology solutions, working with senior client executives to align IT strategies with broader business goals
• Guide teams in implementing innovative IT infrastructures, optimizing operations, and navigating challenges such as cloud adoption, cybersecurity, and automation
• Ensure all projects are delivered on time, within scope, and with measurable impact on client success
• Your ability to translate complex IT concepts to both technical and non-technical audiences will be essential in ensuring alignment with clients
• Maintain personal billable utilization at the rate of 1700 hours per year
• Develop technology-focused client deliverables.
• Lead the creation of high-level, client-ready deliverables that effectively communicate complex IT strategies, architectures, and business value
• Craft detailed roadmaps, IT strategy documents, system architecture diagrams, operating models that align with client needs and business objectives
• Oversee the development of sophisticated presentations and reports that demonstrate how proposed solutions will drive operational efficiency, enhance IT capabilities, and support business growth
• Lead data collection, IT analysis, and solution design. Take the lead in conducting in-depth technical assessments, system audits, and IT performance evaluations to uncover opportunities for optimization and transformation
• Designing innovative technology solutions and system architectures that address client needs while staying at the forefront of industry trends such as AI, machine learning, and cloud computing
• Your technical expertise will be crucial in designing solutions that deliver measurable ROI and future-proof IT infrastructure
• Lead business development and client relationship growth. Achieve annual sales target, as communicated separately
• Have a hands-on role in expanding the firm’s client base by leveraging your professional network and technical expertise to identify opportunities for new business within existing relationships, build new client connections, and expand the firm’s presence in target markets
• Lead proposal development, present tailored IT solutions, and help secure new contracts
• Influence senior IT executives and position the firm as a leader in technology
• Mentor and develop junior team members. Actively mentor and develop junior consultants, fostering a collaborative team environment
• Provide guidance on project management, client interaction, and skill development
• Foster a culture of continuous learning, to help cultivate the next generation of leaders within the firm.

Senior Consultant - MSP