Junior Customer Complaints Analyst

credsystem

Credsystem seeks a Junior Analyst responsible for mediating customer conflicts and ensuring client satisfaction. Join a company fostering innovation and success in retail.

Posted 5/15/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Responsible for understanding and identifying the best solutions to mediate customer conflicts, following the company's internal policies, working to build customer loyalty through excellent service, and ensuring the correct recording and handling of customer complaints and inquiries.

Requirements

What you’ll need

Extensive experience in customer service centers and complaint platforms such as Reclame Aqui, Consumidor.gov.br, and SAC.
University degree completed (preferably in Business Administration, Social Communication, Law, Pedagogy, or Information Technology).
Basic knowledge of customer service management tools.
Familiarity with consumer protection legislation.
Basic Office suite skills (PowerPoint, Excel, Word, Teams, and OneDrive).

Benefits

Comp & perks

Meal and food allowance.
Health insurance (for you and your dependents).
Dental insurance (for you and your dependents).
Two monthly sessions with a psychologist (free of charge).
Nutritionist consultation (covered by Credsystem).
Gympass (to support your health and well-being).
Wellness time (weekly massage sessions to help you stay relaxed).
Life insurance.
Variable compensation based on role and achievement of targets.
Tuition discounts at partner universities.
Partnerships with language schools (to develop and improve a second language).
Birthday day off.
Payroll-deductible loans.
Transportation voucher, company shuttle, or parking.
Childcare assistance.
Sesc benefits.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service managementcomplaint handlingconflict mediationcustomer loyalty buildingconsumer protection legislation

Soft Skills

excellent servicecommunicationproblem-solvinginterpersonal skills