Solutions Analyst, Customer Success
Credits Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Participate in client meetings alongside the sales team for complex negotiations, onboarding, and ongoing support, ensuring successful adoption of solutions;
- Act as the bridge between internal and external technical teams, the client's business units, and the internal sales team, ensuring technical solutions are effectively communicated and delivered to clients;
- Draft technical and commercial proposals aligned with clients' needs;
- Coordinate project timelines, performing follow-ups with all stakeholders to ensure on-time delivery, successful outcomes, and ongoing adoption of the solution;
- Serve as a reference on client context and product functionality within the credit and collections process for both technical and sales teams, helping clarify questions and conducting training;
- Monitor the customer experience post-implementation to ensure satisfaction, resolve issues, and identify improvement opportunities;
- Develop strategies for customer retention and account expansion, promoting engagement and adoption of new platform features;
- Use and update demand and project management systems to provide visibility into project status and contribute to company KPIs;
- Prepare support and training materials for internal teams regarding client context and practical product applications;
- Hold regular meetings with internal teams to communicate status, update requests, and improve the customer journey;
- Proactively work to minimize churn and maximize customer satisfaction and perceived value.
Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, Project Management, Engineering, or related fields;
- Experience supporting technical sales and analytics;
- Experience in customer service and customer success;
- Experience in project management;
- Strong data focus;
- Proficient with Office suite (e.g., Excel, PowerPoint, Word);
- Highly proactive, self-starting profile;
- Strong verbal and written communication skills;
- Innovative, creative, and curious mindset;
- Strong problem-solving skills;
- Emotional intelligence to work with diverse stakeholders;
- Systems thinking and an analytical mindset.
Benefits
- Hybrid model (our office is located in the Paraíso neighborhood of São Paulo, near Avenida Paulista)
- Pleasant work environment with opportunities for growth
- Meal and food vouchers
- Transportation voucher
- Health insurance / Dental coverage / Life insurance
- Gympass
- Starbem
- Pharmacy discount program
- Education assistance
- Applicable to undergraduate, postgraduate and MBA programs
- Day off + gift voucher
- Wedding voucher / Diaper voucher
- Childcare assistance
- Itaú payroll loan
- Home office allowance + home office voucher, and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementtechnical salesanalyticscustomer servicecustomer successdata analysisproposal draftingcustomer retention strategiestraining material preparationKPI contribution
Soft Skills
communication skillsproblem-solving skillsemotional intelligenceproactive mindsetself-starting profileinnovative mindsetcreative mindsetcuriositysystems thinkinganalytical mindset
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in MarketingBachelor's degree in FinanceBachelor's degree in Project ManagementBachelor's degree in Engineering