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Sales Manager – SaaS
CreditorWatchSales Manager leading a team to drive Net Revenue Retention at CreditorWatch—a data and technology company. Responsible for coaching and enhancing customer engagement across portfolios.
About the role
Key responsibilities & impact- Responsible for leading a team of Account Managers/ BDMs focused on driving NRR
- Own outcomes across gross retention, renewals, usage‑led expansion, product adoption
- Build repeatable playbooks for renewals, upsell and expansion
- Partner closely with another expansion team
- Accountable for portfolio performance, team capability, renewal governance and expansion outcomes
- Lift quality and consistency of customer conversations across your team
Requirements
What you’ll need- 3+ years of SaaS SMB/ retention leadership experience
- Demonstrable GRR/ NRR outcomes in high volume portfolios
- Strong in usage led retention, renewal processes, save strategies, and competitive defence
- Confidence using SalesForce (or equivalent), cohort analysis and portfolio health modelling
Benefits
Comp & perks- Fitness First Platinum gym membership
- Barista-made coffee, breakfast, snacks, lunches and drinks
- $50 per month phone credits
- Additional wellness day off each month
- Monthly in-house massages
- Performance-based bonuses
- Access to Employee Share Scheme
- Monthly team building activities
- Free legal services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSretention leadershipusage led retentionrenewal processessave strategiescompetitive defencecohort analysisportfolio health modelling
Soft Skills
leadershipteam capabilitycustomer conversationscommunication