CreditorWatch

Sales Manager – SaaS

CreditorWatch

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Responsible for leading a team of Account Managers/ BDMs focused on driving NRR
  • Own outcomes across gross retention, renewals, usage‑led expansion, product adoption
  • Build repeatable playbooks for renewals, upsell and expansion
  • Partner closely with another expansion team
  • Accountable for portfolio performance, team capability, renewal governance and expansion outcomes
  • Lift quality and consistency of customer conversations across your team

Requirements

  • 3+ years of SaaS SMB/ retention leadership experience
  • Demonstrable GRR/ NRR outcomes in high volume portfolios
  • Strong in usage led retention, renewal processes, save strategies, and competitive defence
  • Confidence using SalesForce (or equivalent), cohort analysis and portfolio health modelling
Benefits
  • Fitness First Platinum gym membership
  • Barista-made coffee, breakfast, snacks, lunches and drinks
  • $50 per month phone credits
  • Additional wellness day off each month
  • Monthly in-house massages
  • Performance-based bonuses
  • Access to Employee Share Scheme
  • Monthly team building activities
  • Free legal services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSretention leadershipusage led retentionrenewal processessave strategiescompetitive defencecohort analysisportfolio health modelling
Soft Skills
leadershipteam capabilitycustomer conversationscommunication