Junior Debt Collection Consultant

Creditas

Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.

Posted 4/23/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Manage the first-phase collections portfolio, carrying out direct collections with Creditas Home product customers;
Perform collections for portfolio customers, seeking to understand the reasons for late payments and proposing effective solutions to reduce delinquency;
Communicate in a personalized, empathetic, consultative, informative, and comprehensive manner with customers, aiming to provide the best possible experience during the collection process;
Provide support and clarify customer questions about the product and the process via email, phone (auto-dialer), chat, and WhatsApp.

Requirements

What you’ll need

High school diploma (completed);
Proven professional experience in Collections and in the customer journey;
Proven experience handling high-volume processes and demands;
Familiarity with multiple channels (auto-dialer, email, and chat);
Excellent written and verbal Portuguese;
Organized and detail-oriented;
Agility, resilience, and ability to work under pressure;
Analytical mindset and a continuous improvement approach to processes;
Quick, proactive problem-solving skills;
Availability for hybrid work: required to attend our office in the Morumbi area, São Paulo, once a month for 4 consecutive days, usually in the last or first week of the month (Creditas in Person).

Benefits

Comp & perks

Health plan (Alice)
Dental plan (SulAmérica)
Wellz: 100% free therapy sessions
Wellhub: access to gyms and studios
Creditas Endurance: incentive program for high-impact sports
Pharmacy partnership (Univers)
Life insurance (Porto Seguro)
Birthday day off
Extended parental leave: 6 months for birthing parents and 35 days for non-birthing parents
Family Care: support program for maternity and paternity
Childcare allowance
Allowance for dependents with disabilities (PWDs)
SESC: access to SESC facilities for you and your dependents
Meal Allowance (VR): flexible benefits card (Creditas Card)
Payroll-deductible loans (Creditas Benefits)
Salary advance (Creditas Benefits)
Insurance discounts (Minuto Seguros)
Access to exclusive financial education content in the Creditas app
PPR: profit-sharing program
Educational and development incentives
Flexible work model
Free bike parking at the office
Partnered parking at the office (subject to internal availability)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionscustomer journeyhigh-volume process managementproblem-solvinganalytical mindset

Soft Skills

empathycommunicationorganizationdetail-orientedagilityresilienceability to work under pressureproactive

Certifications

high school diploma