Creditas

Junior Collections Consultant

Creditas

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Junior

About the role

  • Manage the collections portfolio (first stage), conducting direct collections with Creditas customers for the Auto product;
  • Perform collections on the assigned portfolio, seeking to understand the reasons for customers’ late payments and proposing effective solutions to reduce delinquency;
  • Communicate in a personalized, empathetic, consultative, informative and comprehensive manner with customers, aiming to provide the best possible experience during collections;
  • Provide customer support and clarify questions about the product and the process via email, phone (dialer), chat and WhatsApp.

Requirements

  • High school diploma;
  • Proven professional experience in Collections and in the customer journey;
  • Proven experience handling high volumes of processes and demands;
  • Knowledge of multiple channels (automatic dialer, email and chat);
  • Excellent Portuguese language skills (written and verbal);
  • Organization and attention to detail;
  • Agility, resilience and the ability to work under pressure;
  • Analytical mindset and a focus on continuous process improvement;
  • Quick, proactive reasoning to understand and resolve issues;
  • Availability for hybrid work: required to attend our office in the Morumbi area of São Paulo once a month for 4 consecutive days, usually in the last or first week of the month (Creditas in Person).
Benefits
  • Health plan (Alice)
  • Dental plan (SulAmérica)
  • Wellz: fully covered therapy sessions
  • Wellhub: access to gyms and studios
  • Creditas Endurance: incentive program for high-impact sports
  • Pharmacy benefit (Univers)
  • Life insurance (Porto Seguro)
  • Birthday day off
  • Extended parental leave: 6 months for birthing parents and 35 days for non-birthing parents
  • Family Care: support program for maternity and paternity
  • Childcare allowance
  • Allowance for dependents with disabilities (PWDs)
  • SESC: access to facilities for you and your dependents
  • Meal allowance (VR): flexible benefits card (Creditas Card)
  • Payroll-deductible loan (Creditas Benefícios)
  • Salary advance (Creditas Benefícios)
  • Discounts on insurance (Minuto Seguros)
  • Access to exclusive financial education content in the Creditas app
  • PPR: profit-sharing program
  • Educational and development incentives
  • Flexible work model
  • Free bike parking at the office
  • Partnered office parking (subject to internal availability)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collectionscustomer journeyprocess improvementproblem resolution
Soft skills
communicationempathyorganizationattention to detailagilityresilienceability to work under pressureanalytical mindsetproactive reasoning
Certifications
high school diploma