Credit Genie

Manager

• Lead deep dives into customer retention metrics, lifecycle patterns, and churn drivers to inform targeted strategies for growth and customer loyalty
• Collaborate with Risk Analytics to evaluate how credit risk, repayment patterns, and customer profiles influence retention outcomes
• Design and implement methods to measure customer engagement and retention program effectiveness, including predictive modeling and cohort analysis
• Build clear, intuitive dashboards and deliver actionable insights that help business leaders quickly understand and act on key metrics
• Establish an “always-on” approach to tracking retention KPIs, including early warning signals of churn or declining engagement
• Partner with Marketing, Risk, Product, and Operations to align retention strategies with overall business objectives
• Serve as a thought partner to marketing and risk teams, and mentor junior analysts to cultivate a culture of data-driven decision making

Manager, Customer Behavior Analytics

Product Manager

• Define product vision & strategy for card products (credit, prepaid, or debit), aligning with company goals and customer needs.
• Lead end-to-end product launches—from market research, regulatory alignment, and partner/vendor integrations to go-to-market execution.
• Collaborate cross-functionally with design, engineering, risk/compliance, data, operations, and external issuers/networks to bring products to market.
• Own financial outcomes: leverage P&L mindset to drive card economics, interchange strategy, credit risk tradeoffs, and lifecycle management.
• Leverage data: run experiments (A/B tests), track engagement, credit performance, and operational metrics to inform product decisions and iterate.
• Deeply understand users: translate customer insights into card product features (rewards, underwriting flows, fraud protections, mobile-first experiences).
• Ensure compliance & risk management: partner with legal, risk, and compliance to meet regulatory requirements (CFPB, FCRA, card network rules).
• Build strong vendor relationships: manage card processors, issuing banks, and network partners to deliver high-quality experiences.

Senior Product Manager, Card

Frontend Engineer

• Design, Build, and Scale – Own the frontend experience end-to-end, developing high-quality, performant, and accessible interfaces using TypeScript and React.
• Greenfield Development – Lead the creation of new features and products from scratch, making foundational decisions on component architecture, state management, and design systems.
• Cross-Functional Collaboration – Work closely with product managers, designers, backend engineers, and data teams to deliver cohesive and impactful user experiences.
• Technical Leadership – Guide the team in frontend best practices, code reviews, performance optimization, and testing strategies.
• Customer-Centric Innovation – Build intuitive and delightful experiences that simplify complex financial processes for users.
• Performance and Accessibility – Ensure applications are fast, responsive, and accessible to all users, meeting modern web standards.

Senior Frontend Engineer

QA Engineer

• Own Quality End-to-End – Design, implement, and maintain robust testing processes, from planning to production release.
• Build Automation Frameworks – Develop and scale automated testing systems for web applications and APIs to improve speed and reliability of deployments.
• Greenfield Development – Establish quality best practices and build foundational testing infrastructure for new products and features from scratch.
• Cross-Functional Collaboration – Partner with engineering, product, and design teams to define requirements, clarify acceptance criteria, and ensure high-quality releases.
• Champion Testing Culture – Advocate for quality and testing best practices across the organization, mentoring engineers on writing testable, maintainable code.
• Continuous Improvement – Analyze production issues, conduct root cause analysis, and implement improvements to prevent regressions and downtime.
• Performance and Security Focus – Validate performance, security, and compliance requirements critical to fintech and regulatory environments.

Senior QA Engineer

Product Designer

• Own the entire design process for the mobile app, from user research to wireframing, prototyping, and UI/UX execution.
• Develop user-friendly, interactive, and engaging in-app experiences that drive retention, engagement, and conversion.
• Transform intricate financial concepts into intuitive, digestible experiences within the mobile ecosystem.
• Define and maintain a high-quality design system that aligns with mobile best practices and enhances brand identity.
• Advocate for mobile app users, leveraging insights from user research, analytics, and testing to drive product decisions.
• Partner with product managers, engineers, brand designers, and marketers to ensure mobile design solutions are scalable, feasible, and aligned with business goals.
• Shape how millions of users interact with the platform across iOS and Android to ensure seamless, engaging, and highly functional experiences.

Product Designer, Mobile

Systems Engineer

• Own and administer Mobile Device Management (MDM) platforms (JAMF for macOS and Microsoft Intune for Windows) to automate device deployment, enforce security policies, and manage software distribution.
• Develop and maintain a comprehensive IT Asset Management (ITAM) strategy overseeing the full hardware lifecycle from procurement and deployment to maintenance and secure retirement.
• Implement and refine zero-touch deployment workflows to create a seamless and secure onboarding experience for employees.
• Serve as the primary administrator for the portfolio of SaaS applications, managing licensing, integrations, security configurations, and cost-optimization.
• Develop automated workflows for user provisioning and de-provisioning across the application ecosystem.
• Partner with business departments to evaluate, onboard, and secure new SaaS tools and ensure they meet security standards.
• Manage and enhance the Identity Provider (Okta), including user lifecycle rules, group management, application integrations (SAML/SCIM), and MFA policies.
• Design and enforce role-based access control (RBAC) policies to ensure least-privilege access across corporate systems.
• Act as the subject matter expert on identity, authentication, and authorization, driving security best practices.
• Explore and implement AI-driven tools and methodologies to enhance system monitoring, security, and administrative efficiency.
• Proactively identify potential issues and engineer scalable, resilient solutions for the corporate environment.

Manager, Customer Behavior Analytics

Senior Product Manager, Card

Senior Frontend Engineer

Senior QA Engineer

Product Designer, Mobile

IT Systems Engineer