Bilingual Client & Creditor Liaison
Credit Counselling Society
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$46,574 - CA$53,352 per year
Job Level
JuniorMid-Level
About the role
- Acts as an intermediary between clients participating in a Debt Management Program, their Credit Counsellor, and their creditors.
- Manages a caseload of clients, assisting in the onboarding process at the start of their program.
- Works collaboratively with clients and creditors throughout the debt repayment journey.
- Advocates for solutions that meet clients’ needs during their Debt Management Program term.
- Secures creditor participation in the Debt Management Program and reviews/processing of financial documents.
Requirements
- Post-secondary education preferred.
- Fluency in both English and French is required.
- Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
- Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
- Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
- Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.
Benefits
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
- A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
- A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
- Educational reimbursements (up to $2,500/year).
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceadministrative experienceorganizational abilitiesactive listeningcommunication skillsinterpersonal skillsnegotiationsolution-focused approachability to adapt to changeability to work under pressure