Credit Counselling Society

Bilingual Credit Counsellor

Credit Counselling Society

full-time

Posted on:

Location Type: Hybrid

Location: New Westminster • 🇨🇦 Canada

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Salary

💰 CA$55,313 - CA$63,362 per year

Job Level

Mid-LevelSenior

About the role

  • Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
  • Provide personalized options and strategies to help them effectively manage and resolve their debts.
  • In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
  • Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

Requirements

  • Fluency in both English and French, in written and verbal communication.
  • Post-secondary degree or diploma (an asset but not required).
  • Three to five years of experience in financial services, counselling, social services, or related fields.
  • Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
  • Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
  • Strong ability to influence and guide others, including addressing concerns and overcoming objections.
  • Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
  • Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required.
  • Six Saturday shifts per year are also required.
Benefits
  • Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
  • A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
  • A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
  • Educational reimbursements (up to $2,500/year).
  • The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
  • Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
  • Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communication skillsinterpersonal skillsgoal-oriented mindsetinfluencing skillsorganizational skillsmultitaskingprioritizationtime managementcollaborationproblem-solving