Credit Counselling Society

Client Care Specialist, Bilingual - French

Credit Counselling Society

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$39,156 - CA$46,150 per year

Job Level

Junior

About the role

  • The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances
  • Building trust with clients and offering them an empathetic and calming presence during challenging circumstances
  • Use active listening skills to ensure you are providing the appropriate resources and supports for a client
  • Use judgment to determine how to best help the client
  • Fulfilling a number of administrative tasks to support their success during their relationship with CCS
  • Reaching out to clients who have asked us to contact them, to go through the intake process
  • Connecting clients with a Credit Counsellor when appropriate or other resources where applicable

Requirements

  • One to two years of customer service experience required; call centre experience preferred
  • Based in Ontario , availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Eastern Time), with a Saturday shift once each month
  • Professional and empathetic manner, demonstrating active listening skills
  • Excellent communication & interpersonal skills
  • Fluency in French (written and spoken)
  • Positive, can-do attitude and a solution-focused approach
  • Strong organizational abilities
Benefits
  • A comprehensive health and wellness benefits package, including $850/year for prescription coverage
  • $3,150/year for a Health Spending Account
  • $300/year for a Wellness Spending Account
  • $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs
  • Long term savings program with employer matching (up to 5% in the first 5 years of employment)
  • Educational reimbursements (up to $2,500/year)
  • Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year
  • Celebration of personal and organizational milestones
  • Employee and family assistance program through Inkblot Therapy
  • The opportunity to participate in our two-level employee development program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
active listeningempathetic mannercommunication skillsinterpersonal skillsorganizational abilitiessolution-focused approachtrust buildingjudgment