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Senior Collaboration and Productivity Engineer
Credit AcceptanceSenior Collaboration and Productivity Engineer optimizing Microsoft 365 solutions for enhanced productivity and security at Credit Acceptance. Leading projects and mentoring team members while collaborating across departments.
Tech Stack
Tools & technologiesAndroidAzureDNSiOS
About the role
Key responsibilities & impact- Serve as a key technical resource responsible for the advanced administration, engineering, and continuous improvement of the Microsoft 365 environment.
- Lead the design, configuration, and deployment of Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and related services.
- Evaluate and recommend new Microsoft 365 tools, features, and capabilities to improve collaboration, productivity, and security for the organization.
- Collaborate closely with the Service Desk, infrastructure teams, and business stakeholders to ensure a seamless and high-quality end-user experience.
- Create and maintain thorough documentation for processes, procedures, configurations, and runbooks.
- Provide on-call and after-hours support for change management, maintenance, and critical troubleshooting.
- Mentor and guide less experienced engineers, sharing knowledge and fostering a culture of continuous learning and improvement.
Requirements
What you’ll need- 5+ years of IT experience, with at least 4 years focused on Microsoft 365 administration and engineering.
- Advanced knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and security and compliance tools.
- Proficiency in PowerShell scripting proficiency to automate and manage Microsoft 365 environments.
- Experience working in hybrid environments, including integration with on-premises Active Directory and Azure AD / Azure AD Connect.
- Strong understanding of Microsoft 365 security features such as MFA, conditional access, and threat protection.
- Intermediate-to-advanced knowledge of Windows infrastructure (DNS, DHCP, GPOs, Certificates).
- Intermediate knowledge of integrations between Azure offerings and mobile devices (iOS, Android).
- Ability to participate in a 24x7 on-call rotation and work nights and weekends as needed.
Benefits
Comp & perks- Excellent benefits package that includes 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical/dental/vision and many nonstandard benefits that make us a Great Place to Work
ATS Keywords
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Hard Skills & Tools
Microsoft 365 administrationMicrosoft 365 engineeringPowerShell scriptingExchange OnlineSharePoint OnlineTeamsOneDriveIntuneWindows infrastructureAzure AD
Soft Skills
collaborationmentoringdocumentationtroubleshootingcontinuous improvementcommunicationleadershipproblem-solvingteamworkcustomer service