Compliance Analyst, Regulatory Complaints
Credit Acceptance
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $31 per hour
Job Level
JuniorMid-Level
About the role
- Respond to written complaints submitted by consumers to governmental agencies, BBB, or email portals
- Timely and accurately perform investigations of regulatory complaints
- Engage consumers, dealers, or third parties over the telephone
- Analyze, investigate, and document complaints in accordance with company policies
- Timely escalate any potential compliance concerns
- Facilitate the preparation and sending of written responses
- Support other compliance-related activities as requested
Requirements
- Minimum 2 years' of recent and relevant experience within a compliance oriented, research and investigative environment
- Experience in financial services industry or legal field
- Must be able to speak and write clearly and professionally
- Ability to work efficiently to maximize work quantity without sacrificing quality
- Self-driven, motivated to help, and able to perform with minimal supervision
- Experience with quickly learning and becoming a subject matter expert in new systems/processes
- Expertise with Microsoft suite of products, including Word
Benefits
- 401(K) match
- adoption assistance
- parental leave
- tuition reimbursement
- comprehensive medical/ dental/vision
- many nonstandard benefits that make us a Great Place to Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
investigative skillsregulatory compliancecomplaint analysisdocumentationfinancial services experiencelegal field experiencesubject matter expertiseMicrosoft Word
Soft skills
clear communicationprofessional writingefficiencyself-drivenmotivatedminimal supervision