Bilingual

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email
• Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types
• Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary
• Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues
• Ensure the information we depend on to track actions and title and lien document location is accurately documented
• Be solution focused when collaborating with others

Bilingual Title Specialist

Bilingual Scheduling Coordinator