Bilingual Title Specialist
Credit Acceptance
full-time
Posted on:
Location Type: Hybrid
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email
- Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types
- Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary
- Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues
- Ensure the information we depend on to track actions and title and lien document location is accurately documented
- Be solution focused when collaborating with others
Requirements
- High school diploma
- Fluency in spoken and written Spanish
- Previous experience acting as a subject matter expert in a specialized area
- Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support
- Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided
- Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
- Have high speed internet connection with a minimum of 15mbps download speed
- Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)
Benefits
- Excellent benefits package that includes 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical/dental/vision benefits
- Many nonstandard benefits that make us a Great Place to Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportissue resolutionbusiness request completionlegal risk monitoringdocumentation accuracylogical decision makingcomplex process resolution
Soft skills
communicationcollaborationsolution focusedcustomer serviceenthusiasmrespectfulness
Certifications
high school diploma