CRED

Account Manager

• Own and manage customer relationships post-sale, including onboarding, adoption, renewals, and expansion
• Identify upsell and cross-sell opportunities within existing accounts and partner with leadership to close growth opportunities
• Act as the voice of the customer, sharing feedback with product and founders to influence roadmap and GTM strategy
• Help define and refine ICPs, value propositions, use cases, and account playbooks
• Maintain accurate account data, forecasts, and renewal pipelines in Salesforce
• Lay the foundation for scalable account management and post-sales processes
• Partner cross-functionally to ensure long-term customer success and retention

Account Manager, SaaS Predictive Intelligence