Customer Operations & Programs Specialist

CreatorIQ

Customer Operations & Programs Specialist supporting customer experience initiatives at CreatorIQ. Collaboration across teams to enhance customer success and streamline operations.

Posted 5/19/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱2,600,000 - ₱3,400,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a key GTM Operations partner to the CX organization, developing strong subject matter expertise of processes, systems, data, and KPIs spanning Implementation, Customer Success, Managed Services, and Support teams
Partner closely with CX leadership to operationalize the customer journey, translating business priorities into scalable processes across onboarding, adoption, retention, and renewal motions
Support the identification of operational needs by analyzing workflows, performance data, and stakeholder input to surface gaps and opportunities
Serve as the “eyes and ears” of the CX organization within GTM Ops, proactively identifying opportunities for process optimization, automation, and improved operational effectiveness
Program manage CX operational initiatives end-to-end, tracking progress and driving accountability across timelines, dependencies, risks, and deliverables
Partner with cross-functional stakeholders across Marketing, Sales, Product, and Finance to align on requirements, coordinate execution, and ensure initiatives are successfully delivered and adopted
Prepare updates, summaries, and readouts to ensure visibility of updates and resolution of blockers across teams and leadership
Translate CX business needs into clear business and system requirements, ensuring alignment between CX stakeholders and GTM Ops systems teams
Partner with internal systems and infrastructure teams to support implementation of tools, automations, and workflows for the customer org
Support the evaluation, rollout and change management of CX technologies and its integration with CRM systems
Establish feedback loops to continuously improve CX operations by monitoring adoption and effectiveness of CX programs, tools, and processes
Analyze program performance and key metrics to identify trends, gaps, and opportunities to improve customer outcomes and operational efficiency
Leverage automation and AI to build and scale processes that improve productivity and efficacy of customer teams
Act as a liaison to Customer Success Enablement to inform training priorities, content, and delivery approaches based on operational insights

Requirements

What you’ll need

3–5 years of experience in Customer Success Operations, Revenue Operations, or similar Operations roles supporting post-Sales teams (Renewals, Customer Success, Support etc.)
Strong understanding of the post-sales customer lifecycle, including onboarding, adoption, retention, and renewals
Experience with Salesforce, or other Customer Success Platforms
Experience leveraging automation or AI tools to improve workflows
Highly organized, meticulous and execution-focused, with the ability to manage multiple projects simultaneously
Strong problem-solving skills, with the ability to diagnose root causes and implement scalable solutions
Comfortable working cross-functionally and communicating with both technical and non-technical stakeholders
Curious and analytical, with an interest in understanding how systems, processes, behavior, and data connect.

Benefits

Comp & perks

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success OperationsRevenue Operationsprocess optimizationautomationprogram managementdata analysisperformance metricssystem requirementsworkflow improvementAI tools

Soft Skills

organizational skillsexecution-focusedproblem-solvingcross-functional communicationanalytical thinkingcuriositystakeholder managementattention to detailproject managementadaptability