Implementation Manager

CreatorIQ

Implementation Manager handling best-in-class onboarding and user adoption experience for CreatorIQ clients. Leading project management and customer engagement for SaaS implementations.

Posted 4/25/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end onboarding and implementation for CreatorIQ customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience.
Configure the customer’s CreatorIQ platform based on their package.
Serve as a trusted platform expert, delivering tailored trainings (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success.
Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.

Requirements

What you’ll need

4+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
Strong project management, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced, ambiguous environments.
Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non-technical audiences.
Customer-first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.

Benefits

Comp & perks

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS implementationonboardingaccount managementproject managementproblem-solvingorganizational skillstrainingprocess improvementplatform configurationcustomer experience

Soft Skills

communication skillsemotional intelligencelistening skillscollaborationadaptabilitycustomer-first mindsetproblem-solvingteam playerpresentation skillsability to manage multiple priorities