Content Specialist
CreatorIQ
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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Salary
💰 ₱1,000,000 - ₱1,500,000 per year
Job Level
About the role
- Collaborate with Product Support, Customer Success, Implementation, Product, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers
- Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels
- Assist in the strategic organization of external and internal knowledge to ensure searchability and adoption
- Audit the currently existing documentation on a regular basis
- Help track down knowledge silos and update our product documentation accordingly
- Collect documentation feedback and requests from customer-facing teams
- Manage a backlog of knowledge management projects in Notion
- Partner with Product Education Managers to prioritize most impactful documentation efforts
- Identify opportunities for improving and scaling internal knowledge management operations
Requirements
- Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.
- Minimum of 1 year of experience working in the software industry.
- Exceptional written, verbal, and visual communication skills.
- Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.
- Experience with ZenDesk Guide and HTML.
- Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).
- Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.
- Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.
- Familiarity with the digital content creation and influencer industry is a plus.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform, Sana, and documentation in Notion to get the training and tools you’ll need to become successful here from your first day with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLdocumentationknowledge managementtechnical writingcontent creation
Soft skills
written communicationverbal communicationvisual communicationorganizational skillscollaborationprioritizationadaptability