Customer Support Executive
Creative Force
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $72,000 per year
About the role
- Be the first line of contact for our customers, primarily through live chat
- Help customers get unstuck quickly and confidently
- Troubleshoot issues in real time
- Contribute to a support experience that feels human, reliable, and genuinely helpful
- Collaborate closely with Product, Engineering, Customer Success, and Technical Success
Requirements
- You're a Master of Written Communication
- You're a Structured Problem-Solver
- You're Customer-Minded and Relationship-Oriented
- You Collaborate Easily Across Teams and Time Zones
Benefits
- A fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn't get any better than that. ❤️
- A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
- True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
- A new and expanding team with great opportunities to grow and develop your skills and career
- A vibrant work culture grounded in the belief that we're better together
- Company trips and events, and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationstructured problem-solvingcustomer-mindedrelationship-orientedcollaborationteamworkreal-time troubleshootingsupport experiencehuman interactionreliability