EDI & Sales Operations Specialist

Creative Co-Op, Inc.

EDI & Sales Operations Specialist managing order flow for eCommerce and Specialty accounts. Ensuring operational efficiency and resolving EDI-related issues while being the point of contact.

Posted 5/2/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assist with the order flow management for all eCommerce and Specialty accounts
Be the primary point of contact for assigned account requirements
Investigate and dispute customer-specific operational chargebacks
Manage the preselect waving process for all eCommerce & Specialty accounts
Follow up with customer orders and internal operations
Be the main point-of-contact on EDI onboarding of new customers
Proactively process and resolve EDI, order, and shipping issues
Oversee the EDI maintenance from the sales side
Maintain customer-specific item-level attributes within the ERP system and customer portals
Propose opportunities for operational improvements
Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
Provide internal operational metrics to the manager on a weekly cadence
Execute inventory reservation and ensure inventory accuracy at the account level
Work with assigned accounts and sales reps, handling all logistical and EDI functions
Ensure shipments are on time and that all logistical requirements have been met
Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
Perform other duties as assigned and work cross-functionally with others

Requirements

What you’ll need

College degree and/or a minimum of 2 years eComm and/or Specialty account operations experience is preferred.
Overall knowledge of EDI and the order process
Working knowledge of Wholesale/Retail Account Services
Superior interpersonal skills
Strong decision-making and ability to resolve customer service issues
Ability to identify issues, propose, and implement solutions
Ability to prioritize, organize, and clearly define objectives
Ability to execute a plan under time constraints
Attention to detail and a sense of urgency
Bilingual English/Spanish communication preferred
General knowledge of Microsoft Office, Excel, Word, and Email
Proficiency with key punch speed and accuracy
Clear communication, both written and in speech.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Creative Co-Op, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2001 🛒 Retail 🛍️ eCommerce 🤝 B2B 💰 Series unknown on 2013-02 Retail
eCommerce
B2B Creative Co-Op, Inc. is a home decor and lifestyle products company that designs, sources, and distributes a wide range of decorative goods including seasonal décor, tabletop and kitchenware, candles, textiles, furniture, lighting, garden accessories, and gift items. The company operates an online storefront and digital catalogs while also supporting wholesale/catalog customers and sales representatives, serving both retail consumers and business buyers. EDI & Sales Operations Specialist 🔥 1 hour ago 🏢🏡 Memphis – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📊 Sales Operations 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist with the order flow management for all eCommerce and Specialty accounts
Be the primary point of contact for assigned account requirements
Investigate and dispute customer-specific operational chargebacks
Manage the preselect waving process for all eCommerce & Specialty accounts
Follow up with customer orders and internal operations
Be the main point-of-contact on EDI onboarding of new customers
Proactively process and resolve EDI, order, and shipping issues
Oversee the EDI maintenance from the sales side
Maintain customer-specific item-level attributes within the ERP system and customer portals
Propose opportunities for operational improvements
Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
Provide internal operational metrics to the manager on a weekly cadence
Execute inventory reservation and ensure inventory accuracy at the account level
Work with assigned accounts and sales reps, handling all logistical and EDI functions
Ensure shipments are on time and that all logistical requirements have been met
Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
Perform other duties as assigned and work cross-functionally with others 🎯 Requirements
College degree and/or a minimum of 2 years eComm and/or Specialty account operations experience is preferred.
Overall knowledge of EDI and the order process
Working knowledge of Wholesale/Retail Account Services
Superior interpersonal skills
Strong decision-making and ability to resolve customer service issues
Ability to identify issues, propose, and implement solutions
Ability to prioritize, organize, and clearly define objectives
Ability to execute a plan under time constraints
Attention to detail and a sense of urgency
Bilingual English/Spanish communication preferred
General knowledge of Microsoft Office, Excel, Word, and Email
Proficiency with key punch speed and accuracy
Clear communication, both written and in speech. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

EDIorder managementinventory reservationoperational reportingitem-level attributeslogistical functionspackaging guidelineskey punch speedcustomer service resolutionoperational improvements

Soft Skills

interpersonal skillsdecision-makingproblem-solvingprioritizationorganizational skillscommunicationattention to detailsense of urgencyability to work under time constraintscross-functional collaboration