Strategic Account Director

Creation Technologies

Senior commercial leader responsible for high-revenue strategic accounts at Creation Technologies. Developing strategies to drive revenue growth and strengthen customer partnerships with executive engagement.

Posted 6/13/2026full-timeDallas • Texas • 🇺🇸 United StatesLead💰 $170,000 - $190,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account managementstrategic planningcontract negotiationpricing strategycustomer insights analysisoperational excellencedata analysisprogram managementtechnical acumensolution development

Soft Skills

relationship developmentcustomer advocacyconflict resolutioncross-functional collaborationinfluencing stakeholderscommunicationproblem-solvingaccountabilitycontinuous improvementcustomer satisfaction

Tools & Technologies

Customer Relationship Management (CRM)Enterprise Resource Planning (ERP)Order-to-Cash (OTC) processdata reporting toolsKPI management toolsSBR management tools

Industry Keywords

Electronics Manufacturing Services (EMS)supply chain dynamicsmarket trendsbusiness modelsfinancial performance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts.
Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships.
Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value.
Lead commercial engagement activities, including adherence to contract terms, pricing structures and technical specifications, to optimize financial performance.
Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery.
Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement.
Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage.
Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals.
Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks.
Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions.
Contribute to company-wide projects, initiatives, or other responsibilities as assigned.

Requirements

What you’ll need

A bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.
A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships.
Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
Advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.

Benefits

Comp & perks

performance-based bonuses
range of benefits