Strategic Account Director
Creation Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Lead
Tech Stack
ERP
About the role
- Serve as the senior commercial leader for high-growth, high-revenue strategic accounts
- Responsible for setting and executing account strategies that drive sustainable revenue growth and long-term partnership value
- Cultivate executive-level customer relationships, translating customer priorities into actionable initiatives
- Ensure the delivery of tailored, high-impact solutions
- Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts
- Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships
- Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value
- Lead commercial engagement activities, including adherence to contract terms, pricing structures, and technical specifications, to optimize financial performance
- Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery
- Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement
- Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage
- Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals
- Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks
- Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions
- Contribute to company-wide projects, initiatives, or other responsibilities as assigned
Requirements
- A bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.
- A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships.
- Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
- Advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.
- Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences.
- Success in this role also requires conflict resolution, cross-functional leadership without direct authority, and the ability to foster alignment across departments.
- A high level of technical aptitude, data-driven decision-making, and customer-centric thinking are critical.
Benefits
- performance-based bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementstrategic planningcontract negotiationpricing strategydata analysiscustomer relationship managemententerprise resource planningorder-to-cash processoperational excellencetechnical acumen
Soft skills
communicationconflict resolutioncross-functional leadershipcustomer advocacystakeholder engagementproblem-solvingrelationship buildingstrategic thinkingadaptabilityteam collaboration