Customer Success Manager – DE

Creatio

Customer Success Manager maintaining strategic relationships with SMB and Corporate clients. Role offers hybrid location and focuses on customer value realization and portfolio growth.

Posted 6/22/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
Grow customer's portfolio through zero churn and active cross and up-sales.

Requirements

What you’ll need

3+ years of experience working with global Enterprise or Corporate segment customers;
Fluent in English — both verbal and written with executive-level communication.
Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
Experience of managing or overseeing software implementation projects, or customization of corporate software;
Strong Customer-Centric Communication and Presentations Skills
Commercial acumen, including negotiation and renewal management
Excellent time management and efficiency skills

Benefits

Comp & perks

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMERPCore systemsLow Code solutionsNo Code solutionssoftware implementationcustomization of corporate software

Soft Skills

executive-level communicationCustomer-Centric CommunicationPresentations Skillscommercial acumennegotiationrenewal managementtime managementefficiency skills