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About the role
Key responsibilities & impact- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
- Maintain higher than industry average NPS score.
Requirements
What you’ll need- Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
- Experience working with CRM, BPM, LC/NC solutions will be a preference.
- English language skills and executive level communication.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
Benefits
Comp & perks- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B account managementproject managementCRMBPMLC/NC solutions
Soft Skills
communicationcustomer-centricadaptabilityrelationship managementexecutive level communication