Creatio

Head of Delivery Assurance

Creatio

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Lead

Tech Stack

ERP

About the role

  • Own and manage the Delivery Assurance direction within the Center of Delivery Excellence
  • Define and continuously improve delivery standards and governance across all projects
  • Ensure a consistent delivery approach across different project types and execution models
  • Lead and develop teams of: Delivery Assurance Leads, Business Architects, Technical Architects
  • Set clear roles, responsibilities, and collaboration models across teams
  • Support professional growth and performance management
  • Design and maintain unified delivery processes for: internal delivery, partner-led delivery, hybrid delivery models
  • Establish delivery controls, escalation paths, and quality checkpoints
  • Drive risk, issue, and dependency management practices
  • Oversee complex and high-risk projects
  • Support critical client situations and escalations
  • Align delivery execution with business, sales, and partner teams
  • Identify delivery risks early and drive mitigation actions
  • Contribute to delivery strategy, resource planning, and engagement models
  • Support the continuous improvement of delivery maturity

Requirements

  • 10+ years of experience in delivery, project, or program management
  • Proven experience managing multiple complex projects simultaneously
  • Strong background in enterprise or large-scale software implementations
  • Experience working with external partners and distributed teams
  • Hands-on experience with client escalations and delivery recovery
  • Experience in enterprise platforms, SaaS, CRM, ERP, or low-code/no-code solutions
  • Understanding of architecture concepts and system integrations
  • Experience in regulated or complex domains (e.g., financial services, public sector)
Benefits
  • Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
  • Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
  • Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
  • Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
  • Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
delivery managementproject managementprogram managementrisk managementissue managementdependency managementdelivery standardsgovernancesystem integrationsenterprise software implementations
Soft Skills
leadershipteam developmentcollaborationperformance managementproblem-solvingcommunicationstrategic planningclient managementadaptabilitycontinuous improvement